Case Study: City of Chico achieves up to 30% time savings and better volunteer reporting with Track It Forward

Parks Division & Recreation Programs Track Volunteers

The City of Chico Parks Division manages thousands of acres of parks and a formal volunteer program with 136 regular volunteers plus hundreds of one‑time helpers, but tracking hours, photos, and reported issues was fragmented and manual (spreadsheets and clunky apps). To modernize volunteer management, Parks Division coordinator Shane Romain adopted Track it Forward’s volunteer tracking platform and mobile app to capture hours, GPS locations, photos, and communications.

Track it Forward delivered hour logging, GPS and photo fields, automated reports, milestones, event calendar widgets, and group emailing, enabling volunteers to submit verified logs and issues from their phones. As a result Track it Forward helped increase photo/report submissions, saved the coordinator roughly 20–30% of administrative time, and saw 25% of volunteers reach their quarterly milestone within a month, improving engagement and faster issue resolution.

City of Chico

Shane Romain

Park Services Coordinator