Case Study: Catholic Charities of Baltimore achieves streamlined statewide volunteer hour tracking and simplified reporting with Track it Forward

How Catholic Charities Implements a Volunteer Management System that Works

Catholic Charities of Baltimore, led in volunteer coordination by Maria Busko, needed a better way to track volunteer hours across dozens of statewide sites—residential programs, schools, clinics and more—after relying on unwieldy paper logs. They chose the Track it Forward volunteer management system to replace manual records and standardize hour reporting across the agency.

Track it Forward was piloted with a dozen volunteers and then rolled out to manage over 100 volunteers who self-report hours remotely, anytime. Data exports from Track it Forward feed easily into the agency-wide tracking system, saving significant time and simplifying reports; classification by role and site supports monthly recruitment and retention comparisons. Measurable impact includes 2,370.5 hours logged in the last six weeks (7,109 total hours) and clearer ability to convert hours into FTEs and monetary value for agency-wide impact reporting.

Catholic Charities of Baltimore

Maria Busko

Volunteer Services Manager