Case Study: Provident Credit Union boosts employee volunteer participation and streamlines volunteer hour tracking with Track it Forward

How a Credit Union Encourages their Employees to Serve their Community

Provident Credit Union, the 18th largest credit union in California with 300 employees across 19 branches, needed a better way to increase and track employee community service than spreadsheets. Head of Human Resources Jim selected Track It Forward’s volunteer time tracking system to simplify tracking, boost participation, and support Provident’s community-focused culture.

Track It Forward was implemented to automate reminders, record hours, and help recognize volunteers through awards and a Volunteer Time Off program. The system lets Jim manage 300 employees across multiple branches, make quick updates, and train new hires efficiently, while enabling Provident to offer two paid volunteer days per employee per year — improving volunteer engagement and saving HR time.

Provident Credit Union

Jim

Provident Credit Union