Case Study: Crawford County Memorial Hospital tracks volunteer hours and awards with Track It Forward

Hospital Tracks Hours and Awards for Hundreds of Volunteers

Crawford County Memorial Hospital (CCMH), a critical access hospital in Denison, Iowa, manages nearly 200 volunteers across multiple programs, including transportation, the gift shop, SHIIP, and blood drives. Before using Track it Forward, the hospital was mostly “guesstimating” volunteer hours, making it difficult to maintain accurate records for compliance, insurance, and volunteer recognition.

With Track it Forward, CCMH can easily track volunteer hours, set custom milestones, and run flexible reports for events, volunteers, activities, and milestones. According to Dustin Durbin, the system made it simple to print certificates, recognize bronze, silver, and gold volunteers, and pull accurate hours reports for insurance submissions; he also praised Track it Forward for being user-friendly for both administrators and volunteers.

Crawford County Memorial Hospital

Dustin Durbin

Volunteer Services and Community Outreach Coordinator