Case Study: J. Schmalz GmbH achieves greater efficiency and enhanced customer service with TraceParts CAD download service

Greater efficiency and enhanced customer service thanks to TraceParts CAD download service

J. Schmalz GmbH, a vacuum technology specialist, needed a faster way to provide customers with CAD drawings for its many vacuum components. The company was handling 100 to 150 requests each month manually, sending files by email or CD-ROM, and it was struggling to meet growing demand for 3D data and multiple CAD formats. TraceParts provided the CAD download service used to address this challenge.

TraceParts converted Schmalz’s 2D design data for 3,000 articles into parametric 3D models and integrated them into the VacuWorld portal with a customized download front end. The solution went live on schedule and quickly improved service and efficiency: downloads rose by 40%, customers benefited from shorter design times, and Schmalz reduced internal process costs while strengthening its market position.

J. Schmalz GmbH

Hartmut Schlee

eBusiness Manager