Case Study: Smart & Final achieves faster supplier collaboration and automated compliance with TraceGains

How TraceGains Accelerated Collaboration at Smart & Final

Smart & Final is a regional warehouse grocery chain with 254 stores that relied on hundreds of private-label suppliers and struggled with slow, error-prone supplier communication and internal version-control problems. The team spent excessive time chasing documentation, endured a bulky PLM system that frequently crashed, and lacked a single, secure place to access up-to-date specifications and regulatory records.

They implemented TraceGains Supplier Management, Market Hub and Specification Management to automate supplier onboarding, send alerts for missing or expiring documents, enable one-click sharing (PostOnce®), and digitize specifications. The result: faster sourcing, far less manual follow-up, happier suppliers, real-time dashboards for compliance and risk, and streamlined collaboration across the organization.

Smart & Final

Celia Workman

Director of Quality Assurance