Case Study: Lumen Brands removes difficult negative reviews with TraceFuse

Lumen Brands - Customer Case Study

Lumen Brands, a customer of TraceFuse, was facing significant challenges with negative online reviews for its brand, Ashoka. They struggled to remove these damaging reviews, particularly ones they believed were impossible to get taken down, which was harming their public relations and customer confidence.

TraceFuse provided a service to remove these negative reviews, operating on a performance-based model where they only charge for successful removals. The solution was highly effective, eliminating even the most difficult reviews. This success boosted the brand's PR, increased customer confidence, and led to higher sales and a lower Best Sellers Rank (BSR) on the marketplace. The team at Lumen Brands was highly impressed and recommends TraceFuse.

Lumen Brands

Taifoor Ahmad

Index Analyst