Case Study: Viking Travel achieves streamlined bookings and saves hundreds of hours with Tourwriter

Viking Travel - Customer Case Study

Viking Travel, a family-run Alaska specialist operating since 1981, faced growing pains as acquisitions and market expansion made manual quoting, dispersed booking confirmations and error-prone processes increasingly costly. In early 2015 they chose Tourwriter to manage tailor‑made itinerary creation and their ferry booking system to speed documentation, standardize quotes and automate vouchers.

Tourwriter centralized supplier and destination data, introduced booking templates and automated voucher and confirmation workflows (including Auto Supplier Confirmation), making onboarding simple and eliminating manual cut‑and‑paste errors. The result: faster, more accurate bookings, quicker supplier confirmations and simplified bookkeeping — Tourwriter’s tools have saved Viking Travel hundreds of hours a year and noticeably reduced pricing and date errors.

Viking Travel

David Berg

Co-Founder