Case Study: The Green Spot achieves 4x growth and saves time to care with Tourwriter

The Green Spot boosts bookings 4x with Tourwriter

The Green Spot, a small New Zealand inbound tour operator, faced a challenge with its manual, time-consuming processes. As bookings grew, the high level of personal care that defined their brand was being threatened by administrative workload. To protect this care factor, the company partnered with Tourwriter to undertake a significant process transformation and migrate to its cloud-based tour operator software platform.

Tourwriter provided a centralized product database, automated task management, and a two-way integration with Xero for supplier payments. This solution enabled The Green Spot to build multi-language itineraries and branded proposals in minutes instead of hours. As a result, the team now handles four times the volume of business with the same number of staff, having automated over 8,500 tasks, which protects their capacity to deliver a highly personal service to every traveler.

The Green Spot