Case Study: Sheenco Travel achieves faster quote turnaround and streamlined luxury itineraries with Tourwriter

Sheenco Travel - Customer Case Study

Sheenco Travel, a luxury tour operator founded in West Cork in 2012, specialises in personalised castle stays and high-touch itineraries. As the business and team grew, managing rates and bespoke itineraries with Excel and Word became unmanageable, so Sheenco adopted Tourwriter (Tourwriter Plan: Enterprise) to automate and centralise their itinerary creation while preserving their luxury service standards.

Tourwriter delivered a single system for storing rates, managing suppliers and building publishing-quality itineraries, with time-saving features like single-date updates that cascade through an entire trip and booking notes that carry special requests to suppliers. The result: Sheenco now creates customised quotes in about 30 minutes instead of hours, can send significantly more quotes and confidently serve more customers while maintaining detail and service levels; Tourwriter is also working on improved reporting functionality in response to customer feedback.

Sheenco Travel

Genevieve Sheehan

Co-founder