Case Study: See Italy Travel achieves faster, error-free itinerary production with Tourwriter

See Italy Travel - Customer Case Study

See Italy Travel, founded by Laura Massoni in 2011, is a U.S.- and Italy-based tailor-made tour operator that builds bespoke Italian itineraries for travel agencies across the USA. They faced slow, error-prone itinerary production—creating a 10‑day itinerary originally took several hours and relied on Excel—making fast quote turnaround and reduced human error critical; to solve this they adopted Tourwriter.

Tourwriter implemented its itinerary-building software and worked closely with See Italy Travel to optimize the setup and training. As a result, sending a booking request now takes a minute, spreadsheet-related errors have been eliminated, quotes and itineraries are delivered much faster, onboarding new staff is simpler, and the team has been able to grow more scalably thanks to Tourwriter.

See Italy Travel

Laura Massoni

Founder