Case Study: Inala Nature Tours achieves streamlined operations and enhanced customer service with Tourwriter

How this tour operator has used Tourwriter as they scaled up their operation

Inala Nature Tours is a family‑owned birding and wildlife operator based on Bruny Island, Australia, founded by Dr Tonia Cochran and running personalised nature discovery tours for more than 23 years. After two decades of growth and increasingly complex, tailor‑made itineraries, the team found their booking process fragmented across Word, Excel and multiple tools; in 2017 they adopted Tourwriter (Enterprise plan, 4 users) to replace that patchwork and cut the time spent creating and managing itineraries.

Tourwriter delivered a single system with CRM, customer cards, supplier/service management and task lists that centralised bookings, assignments and tour information. As a result, Inala Nature Tours streamlined an increasingly busy operation, freed staff to focus on designing bespoke itineraries, improved task tracking and confidence that nothing slips through the cracks, and gained the scalability to maintain their high level of customer service — all made possible by Tourwriter.

Inala Nature Tours

Cat Davidson