Case Study: Ahipara Travel achieves 24/7 concierge service and team flexibility with Tourwriter

How Ahipara use Tourwriter to give their staff more flexibility, whilst also upholding exceptional levels of support, care and service that their customers know and love them for

Ahipara Travel, a New Zealand luxury tour operator founded in 2001, needed a flexible operations and itinerary platform to support a distributed team, serve international clients in different time zones, present bespoke itineraries, and streamline quoting, booking and accounting. To meet those challenges they adopted Tourwriter tour operator software, along with integrations to Minim for online itineraries and Xero for accounts.

Tourwriter became Ahipara Travel’s one‑stop solution for presenting options, quoting, booking and storing per‑customer data, enabling rostered, work‑from‑home shifts and seamless handovers that support a 24/7 in‑country concierge. With Tourwriter’s reporting and Xero integration plus Minim’s collaborative itinerary publishing, Ahipara gained the capacity to service clients at later hours, smooth new‑staff onboarding, reduce interruptions to itinerary managers and export reliable sales and purchase data—outcomes the team directly credits to Tourwriter.

Ahipara Travel

Karen Jefferson

Founder