Case Study: Experience New Zealand Travel achieves faster itinerary creation and improved client response with Tourwriter

Experience New Zealand Travel - Customer Case Study

Experience New Zealand Travel is an inbound travel agency with more than 16 years’ experience crafting tailored trips in New Zealand. Facing a time-consuming back office run on Word and Excel that became a financial burden as the business grew, the team sought a solution tailored to the FIT market and selected Tourwriter to replace their manual processes and power their back-office operations.

Tourwriter delivered an easy-to-learn tour operator system that cut staff training to a couple of days up to a week, sped up itinerary preparation and emailing, and noticeably improved client response times—alleviating the previous time and cost pressures. Tourwriter’s ongoing support, including close collaboration on redeveloping reports, has been responsive and practical, helping Experience New Zealand Travel streamline operations and serve clients faster.

Experience New Zealand Travel

Rachel Strahl

Office Manager