Case Study: Elan Norway runs a full DMC without back-office staff with Tourwriter

Elan Norway runs a 2-person DMC with Tourwriter

Elan Norway, trading as Escalaunord, is a boutique Nordic destination management company (DMC) that creates bespoke itineraries for French-speaking travelers. Before using Tourwriter, the company struggled with an inefficient manual process that relied on separate Excel and Word files for pricing and client documents. This administrative burden was so significant that it required additional staff to manage, a challenge that became unsustainable after COVID.

By implementing Tourwriter's tour operator software, Elan Norway consolidated its entire pre-trip workflow into a single platform for building, pricing, and financial reconciliation. The solution from Tourwriter allowed the two-person team to operate without any back-office staff, achieving significant efficiency gains. The measurable results include serving over 500 travelers and maintaining a 4.7/5 rating from 192 verified reviews on Evaneos.

Elan Norway / Escalaunord