Case Study: Bike It Now! builds a sustainable, efficient tour operation with Tourwriter

Bike It Now! manages 44 staff and 1,188 reviews with Tourwriter

Bike It Now!, a multi-service cycle tour operator, faced the challenge of managing hundreds of bookings across three locations efficiently. The co-owners needed a system to centralize operations and protect the business from the risk of losing institutional knowledge when experienced staff departed. They used the Tourwriter tour operator software platform to address these coordination and sustainability challenges.

The solution implemented by Tourwriter provided a centralized operating platform that housed all itinerary templates, supplier data, and booking workflows. This enabled new planners to become productive immediately and allowed for seamless remote work. The results for Bike It Now! were significant, including a 5.0-star rating across 1,188 TripAdvisor reviews, the handling of hundreds of trade bookings by just three planners, and uninterrupted operations after the departure of two long-serving team members.

Bike It Now!