Case Study: Wilmington plc achieves spend control with Touchstone Spend Management’s PROACTIS

Wilmington Achieves Spend Control with PROACTIS

Wilmington plc, a rapidly grown group with more than 40 companies worldwide, was struggling with inconsistent invoice, payment, and expense processes across the business. With paper-based workflows, multiple authorizations, and limited real-time visibility, it was difficult to track spend accurately or keep payments moving efficiently. Touchstone Spend Management proposed PROACTIS e-Procurement to help address these challenges.

Touchstone Spend Management implemented PROACTIS in a phased rollout, supported by training and ongoing communications to drive adoption across Wilmington’s locations. The result was a centralized shared service process with full accounts payable visibility, reduced payment runs from up to 70 per month to four, and an immediate 30% initial cost saving. Wilmington also gained easier web and mobile access for invoices and expenses, improved supplier responsiveness, and successful deployment into Spain, France, and a newly acquired Boston business within weeks.

Wilmington plc

Su Dutta

Director of Group Systems and IT Infrastructure