Case Study: Hampshire Trust Bank achieves greater cost control with Touchstone Spend Management and PROACTIS

Eliminating manual processes and gaining greater cost control with Touchstone Spend Management and PROACTIS

Hampshire Trust Bank, a UK bank focused on Asset Finance, Property Finance and Commercial Mortgages, was dealing with heavily manual purchase order, invoice approval, and expense claim processes. Its finance team faced high volumes of paperwork, inconsistent filing, free-text errors, and disconnected systems that made reporting and accruals difficult. Touchstone Spend Management helped the bank streamline these workflows using PROACTIS P2P and the expenses module.

Touchstone Spend Management implemented a configurable, out-of-the-box PROACTIS solution for purchase order and invoice approval, budget checking, document storage, and automated authorization workflows. The result was greater cost control, fewer manual processes, and improved efficiency across the business. Hampshire Trust Bank reported that the project was delivered ahead of plan and on budget, with positive feedback after go-live and clear reductions in manual intervention.

Hampshire Trust Bank

Faizal Danga

Project Manager