Case Study: Memorial Healthcare System improves campus wayfinding with TouchSource digital kiosks and wall displays

How Interactive Kiosk and Digital Building Directories Help Visitors Navigate 10+ Building Hospital Campus

Memorial Healthcare System, a major healthcare campus in Florida, faced significant challenges with visitor navigation across its 10+ building campus. Traditional static directories were confusing for first-time visitors, leading to frustration and stress. In response to the pandemic's increased focus on health and efficiency, they sought a self-service solution and partnered with TouchSource for their interactive digital kiosks and wall-mounted building directories.

TouchSource implemented a solution featuring dual-sided kiosks with contactless wayfinding and digital wall displays. The results were transformative, allowing visitors to easily find their way via searchable provider listings and scannable QR codes for mobile maps. For the hospital, TouchSource's content management portal slashed the time to update the directory from a month to a single day, saving money on external vendors and providing a more polished, professional way to share information.

Memorial Healthcare System

Matt Horne

Director of Property Management