Case Study: Anchor Health Properties improves wayfinding and tenant communications with TouchSource digital directories

How Anchor Health Properties Served Lost Visitors and Overburdened Tenants

Anchor Health Properties, a healthcare real estate firm, faced significant challenges with wayfinding for patients at their 1101 Stewart Ave medical building. Their outdated, static directory and paper signs led to constant confusion, causing visitors to get lost and frequently interrupt tenants for directions. This resulted in patient delays and frustration for both staff and visitors, a problem exacerbated by the pandemic. Anchor Health Properties sought a solution from TouchSource to modernize their tenant listing and navigation.

TouchSource implemented an interactive digital directory and wayfinding solution. This allowed for easy cloud-based updates to tenant listings and provided patients with step-by-step digital maps. The solution eliminated the need for paper signs and reduced the burden on staff, who no longer had to waste time giving directions. As a result, tenant complaints stopped entirely, and the building offered a streamlined, professional welcome experience that saved Anchor Health Properties countless hours.

Anchor Health Properties

Jason Bernheimer

Property Manager