Case Study: Englewood Baptist Church achieves scalable growth and rapid guest follow-up with TouchPoint Software

Englewood Baptist Church - Customer Case Study

Englewood Baptist Church, a three‑campus congregation in Jackson, Tennessee with nearly 4,000 weekly attendees, was experiencing rapid growth and outgrowing its legacy, self‑hosted church management software. Hosting on its own server created cost and security risks, attendance and visitor information were often tracked on paper and backlogged, and promised product updates never arrived—so Englewood needed a modern, scalable church management system like TouchPoint Software’s solution.

TouchPoint Software moved Englewood’s database online, streamlined data entry and staff training (without the need to hire additional IT personnel), and provided tools to track attendance, demographics, volunteer involvement and guest engagement. Over six years the church added about 1,000 members, cut follow‑up time from days to hours, and improved targeted communication—measurable gains the church attributes to adopting TouchPoint Software’s platform and forthcoming mobile app.

Englewood Baptist Church

Paul Priddy

Executive Pastor