Case Study: YPF achieves 61% customer satisfaction gains with Totara Learn from Totara

YPF streamlines learning, communication and task management for their retail network

YPF, Argentina’s leading energy company, needed to strengthen the skills of its frontline teams and improve customer experience across its service stations. To do that, YPF turned to Totara Learn, aiming to modernize training and better connect learning with customer satisfaction and sales performance.

Totara implemented a comprehensive learning program for YPF, including a full UX/UI redesign with personalization and a data-driven system to track performance by station and role. The result was a more engaging, scalable learning experience that helped YPF achieve a 61% increase in customer satisfaction, while also improving service quality and supporting stronger frontline performance.

YPF