Case Study: Unibail‑Rodamco‑Westfield achieves a 29% increase in compliance with Totara Learn

Westfield's New Approach to Learning Drives a 45% Increase in Compliance

Unibail‑Rodamco‑Westfield (Westfield) is a global commercial real estate company operating 89 shopping centres with 3,600 employees and over 1.2 billion annual visits. In 2019 Westfield was managing all staff training in Excel and an inflexible external platform, forcing the training manager to manually track seven universal compliance standards plus 90+ role‑specific qualifications—an inefficient process that left compliance at 65%.

Westfield selected Learning Nexus’s Totara Learn to automate renewal workflows, reminders, and the management of online and offline training, and built compliance pathways, dashboards and automated reports. Within 12 months compliance rose to 94%, Sue McKinnon halved her workload and began producing branded e‑learning with the Adapt tool—delivering custom dashboards, automated learning pathways and bespoke courses that modernised Westfield’s learning approach.

Unibail-Rodamco-Westfield