Case Study: Western Union achieves scalable, multilingual e-learning for 500,000 agents with Totara

Western Union Delivers a Global E-learning Experience to 500,000 Agents With Totara Learn

Western Union, with around 500,000 agents operating globally and speaking up to 50 languages, needed to deliver timely operational and compliance training at scale. Its previous e‑learning platform had inflexible licensing that forced staggered rollouts or prohibitively expensive simultaneous training, so the company sought a single, multilingual, and cost‑effective learning platform that could reach every agent at once.

Synergy Learning built the world’s largest Totara LMS by user base, using Totara language packs and customizations, single sign‑on, and HR/web‑service integrations to deliver a familiar, learner‑focused experience. The solution enabled simultaneous global rollouts under an affordable licensing model, achieved 95% SSO adoption, reduced compliance risk, lowered costs, and improved agent training and customer service worldwide.

Western Union

Tomas Lionikas

Senior Manager for Global Agent Training