Case Study: WCO achieves global, scalable Customs training with Totara

WCO elevates Customs online training on a global scale

WCO, the World Customs Organization, needed a way to deliver free, secure online training for Customs officials through its CLiKC! platform while also selling courses to private sector professionals and academic institutions via the WCO Academy. The challenge was to manage both audiences from one learning environment without exposing enforcement-related content to unauthorized users, using Totara as the core LMS.

Totara, implemented by UP learning, solved this with a multi-tenant Totara setup for WCO Members plus a WordPress-WooCommerce storefront for commercial learning, connected through SSO and automated payments. The results included a pilot jump in active learners from 250 to nearly 3,000, 30 courses launched in one tenant, 5,043 Totara app downloads, and 170,895 total course completions, while also reducing training costs and enabling new revenue generation.

WCO