Case Study: Hertfordshire Community NHS Trust achieves 94.4% compliance and major time savings with Totara Learn

Totara Learn Drives Up Compliance Rates in Hertfordshire Community Nhs Trust…and the Users Love It!

Hertfordshire Community NHS Trust, which delivers community care across homes, schools, clinics and hospitals to around 2,800 staff and 1.7 million patient contacts a year, needed a modern LMS to deliver 250+ in‑house courses, manage up to 50 new starters a month, provide access to 250 external e‑learning modules and support mobile access for roughly 2,000 community‑based staff. Their legacy system required time‑consuming manual compliance reporting and couldn’t meet mobile or reporting needs.

Think Learning implemented Totara Learn, migrated data, configured compliance reporting and created manager dashboards and streamlined ESR integrations so reporting was available from go‑live. Within three months the Trust reached 94.4% compliance, first‑line support queries fell by 80%, non‑attendance dropped from 10% to 4.7%, training completions rose (1,500 employees) with training rates up 80%, and the LMS saved the team up to three days’ staff time per week while users reported the system was much easier and faster to use.

Hertfordshire Community NHS Trust

Jane Trundle

Head of L&D