Case Study: The Post Office reduces onboarding to 1–2 weeks and scales training to thousands with Totara Learn

The Post Office Offers a Wealth of Learning Opportunities for All Postmasters and Agents

The Post Office, which operates over 11,500 UK branches (97% franchised) and onboards about 40 new Postmasters and Agents each week, faced a lengthy, trainer-led induction of 10–15 days to prepare new franchisees to run their branches across 170+ products. This made onboarding slow, costly and hard to scale across the network.

Working with Learning Pool to deploy Totara Learn, the Post Office moved its full onboarding online—reducing training to roughly 8 hours of e-learning followed by 2–3 days of face-to-face support—supporting around 3,000 new users a year. They also added the “Learning for All” catalogues, authoring capacity and plans to link learning into a new Branch Hub intranet. The result: agents can be fully operational in 1–2 weeks, lower costs, better ongoing development and projected access for up to 10,000 users in the first year.

The Post Office

Robert Oldland

Learning Technology Manager