Case Study: Telenet achieves 86% WIGO satisfaction and 30% faster onboarding with Totara Learn

Telenet WIGO Training Reached 86% Satisfaction Rating on Totara Learn

Telenet, Belgium’s largest cable broadband provider, needed a modern learning management system to replace Moodle that could handle fast-changing content and deliver targeted training to about 6,000 users across 10 Dutch and French audiences. They required an easy migration, AD integration, personalised learning paths for customer-facing advisors (including the new WIGO product), and a streamlined onboarding process.

Deloitte Learning Solutions recommended and implemented Totara Learn, delivering a branded, personalised platform with dashboarded course lists, AD integration and self-service content management in just three months. The rollout drove an 86% satisfaction rating for WIGO training, cut onboarding time for some skills by 30%, scaled to include 2,000 new users after the Base acquisition, and gave L&D teams the flexibility to manage content without heavy IT support.

Telenet

Ann Van Brempt

Knowledge & Communication Manager