Case Study: Society of Chief Librarians achieves 80% workforce engagement in four months with Totara Learn

Society of Chief Librarians engages 80% of its workforce in just four months with Totara Learn

The Society of Chief Librarians (SCL), which supports public libraries across the UK, needed a fast, scalable way to equip staff to tackle digital exclusion—helping people who lack internet access, digital skills, or assistive support—and to strengthen librarians’ roles as local digital champions. With more than 4 million UK households offline and libraries serving as key access points, SCL required an affordable, role‑specific training programme that could reach staff across the country quickly.

SCL deployed a five‑module e‑learning programme using Learning Pool Essential powered by Totara Learn, featuring self-registration and dedicated helpdesk support to streamline rollout and measure impact. Within four months, 14,000 library staff—about 80% of the workforce—completed the training, boosting staff confidence in delivering digital services, delivering time and cost savings, and enabling libraries to better support vulnerable customers.

Society of Chief Librarians

Ciara Eastell

President