Case Study: Samsung Electronics achieves an 181% increase in course completions with Totara Learn

Samsung Boost Course Completions by 181% With Totara Learn

Samsung Electronics UK & Ireland commissioned a best-in-class extended-enterprise learning platform for retailer and operator staff (Three, Vodafone, Tesco, etc.) to improve product knowledge and sales support. Their brief required a unified, fully responsive experience across desktop, tablet and smartphone, stronger ongoing engagement and rewards for learners, clearer analytics to evidence value and a consistent branded experience for external staff.

Kineo, working with iris Worldwide and City & Guilds, built Samsung Backstage on the Totara LMS using responsive/adaptive design, audience-based enrolment, integrated email and social channels, competitions and Open Badges (portable via Mozilla Backpack) to drive engagement. The relaunch delivered a 35% increase in page views, an 85% rise in pages per visit, 42% more active users and a 181% jump in course completions in the first month, with positive feedback on the new look and reward system.

Samsung Electronics

Zoe Hamilton

Online Training Coordinator