Case Study: Red Lion Hotels achieves unified learning and performance management with Totara Learn

Red Lion Hotels benefit from learning and performance management on one flexible platform with Totara Learn

Red Lion Hotels, the sixth-largest hotel chain worldwide, needed a more flexible learning and performance solution to suit its complex franchise structure and mixed workforce of part‑time hourly and full‑time salaried staff. Their previous commercial system was rigid and hard to use, so they required a single enterprise platform that could manage learning and performance together and better mirror their organisational hierarchies.

Working with Totara Platinum Partner Synegen, Red Lion implemented Totara Learn—migrating data, configuring franchise-aligned structures, and adding performance features like appraisals and learner-set goals with manager approval. Extensive customisation and plugins delivered a tailored, upgradeable cloud platform that is being piloted internally and slated for broader rollout; it already enables self-managed goals and positions the company to link performance to pay, saving administrative time and improving engagement.

Red Lion Hotels