Case Study: New Zealand Customs Service achieves self-managed learning and compliance tracking across a dispersed workforce with Totara Learn

New Zealand Customs Opens Up Self-managed Learning to a Dispersed Workforce With Totara Learn

The New Zealand Customs Service, a government agency of about 1,200 staff responsible for protecting the nation’s borders, needed a more efficient way to deliver and track training across a widely dispersed workforce while meeting strict compliance and regulatory requirements.

Using Totara Learn, Customs launched a large catalogue of off‑the‑shelf and in‑house courses organized via Totara Programs, migrated historic learning records, and implemented an on‑premise SSO solution delivered with Catalyst. A custom Benchmark plugin captured on‑the‑job training and progress, enabling self‑managed learning, clearer manager visibility, and improved access to development and compliance tracking across the organisation.

New Zealand Customs Service

Chrissy Lyons

People and Capability Manager