Case Study: National Ambulance UAE boosts average exam scores from 75% to 92% with Totara Learn

National Ambulance UAE improves average exam scores from 75% to 92%

National Ambulance UAE is the country’s leading pre‑hospital emergency care provider, operating round‑the‑clock since 2010. Their challenge was ensuring five distinct clinical grades completed required competencies within two‑year licensing cycles using a blended learning approach (face‑to‑face, self‑directed and e‑learning), and delivering targeted content and clear progress tracking for each audience.

iLearn implemented Totara Learn, creating bespoke two‑year certification pathways and audience‑specific content with visible licensing and progress on each learner’s page. The LMS gave company‑wide records and reporting to support audits, raised health and safety compliance to 98%, and—by introducing pre‑learning before face‑to‑face courses—increased average exam scores from 75% to 92%, improving engagement and overall KPIs.

National Ambulance

Richard Quinlan

Education Manager