Case Study: Iconn (7‑Eleven Mexico operator) achieves accessible, scalable learning for 18,000+ employees with Totara Learn

Iconn's 18,000 Users Have Accessible Learning With Totara Learn

Iconn, the operator of the 7‑Eleven brand in Mexico with more than 18,000 employees, needed a scalable, user‑friendly learning platform to centralize L&D across its group companies. The company sought an efficient task management system, a flexible LMS and improved UX to reduce manual errors and make training accessible to all roles.

Kineo implemented Totara Learn, mapping the group structure and automating training assignments across 15,000 positions, providing role‑based dashboards and an intuitive UI. Using Totara’s Appraisals, the solution enabled individualized development, supervisor feedback and manager visibility; ongoing support helped achieve measurable impact: 52,999 user profiles created, 6,816 ethics certifications and 14,244 participants in the individual development program.

Iconn