Case Study: Hertfordshire County Council achieves personalized, on‑demand blended learning and increased engagement with Totara Learn

Hertfordshire County Council Empower Users to Own and Personalize Their Learning at Their Own Pace

Hertfordshire County Council, the upper‑tier local authority for Hertfordshire with around 8,000 employees, needed a consistent, cost‑effective way to deliver training across a dispersed workforce and a wide range of roles. Face‑to‑face delivery was too expensive and fragmented learning across the organisation, so the council sought a flexible LMS that could be used by both HR/L&D and specialist service trainers.

They selected Learning Pool’s Totara Learn to build iLearn+, a blended learning platform that hosts e‑learning, in‑house content and face‑to‑face bookings and integrates with HR systems. The solution gave teams the freedom to create specialist courses and centralised learning management; today iLearn+ has about 11,642 active users, ~500 daily users, nearly 150,000 course completions, returning visitors up to 49% and has supported initiatives such as a Summer Reading Challenge (+2.6% participation). The council is now exploring a chatbot to reduce support calls and enable self‑service.

Hertfordshire County Council

Tara Webber

Senior HR Learning Development Officer