Case Study: Glovo achieves targeted, scalable global training with Totara Learn

Glovo Delivers Targeted Training to a Growing, Global Workforce

Glovo, the on‑demand courier app operating across 20+ countries, needed to upskill a rapidly growing global support workforce of ~5,000 agents in 15 call centres. Their legacy LMS (LearnUpon) created reporting gaps and couldn’t target training to specific regions or roles, causing incorrect enrolments and limiting their ability to deliver timely, relevant learning at scale.

Working with Actua Solutions, Glovo built eVolve on Totara Learn to deliver personalized, blended courses with robust audience management, hierarchy controls, certifications and feedback tools. Launched during the pandemic in under two months, the platform now supports 11 languages, 800+ courses, 8,000+ knowledge questions, 4,000+ active users, a 4.5/5 satisfaction rating and an average of 12 training sessions per month—enabling targeted, trackable learning across the business.

Glovo

Miquel Gomez

Global Training Manager