Case Study: glh Hotels achieves targeted brand-specific training and 18,500 e-learning completions in six months with Totara

glh use Totara to deliver targeted user experiences to its hotel brands

glh hotels, the parent company of several well‑known hotel brands with around 2,000 staff, needed a way to deliver consistent, guest‑centred service across many locations and job roles. Legacy systems and a culture of face‑to‑face training made classroom coordination logistically difficult and pulled frontline staff away from guests, while a mobile, scalable learning strategy was required to support digital, on‑the‑job workflows.

glh selected Totara Learn (via Learning Pool) to create a single source of truth with brand‑targeted portals, a responsive mobile interface, blended learning support and a performance appraisal module. The platform went live in three months; within six months staff completed over 18,500 e‑learning courses, e‑learning overtook classroom training, feedback was positive for the brand‑specific user experience, and the system now supports onboarding, performance management and plans for badges and further blended programmes.

glh Hotels

Sarah Beal

Head of Resourcing and Talent