Case Study: Freedom Mobile achieves streamlined retail onboarding and 90%+ consistent training delivery with Totara Learn

Freedom Mobile Dials Up Retail Sales Training With Totara Learn

Freedom Mobile, now part of Shaw Communications and Canada’s fourth-largest mobile network, was rapidly expanding across urban markets and needed a single, manager-integrated learning platform to support complex, fast-changing product and sales training. The company required a way to centralize sales, new-product and leadership onboarding so leaders could sign off on training and have a clear view of store readiness.

By adopting the hosted Totara Learn platform, Freedom segmented training by audience and product, combined eLearning with face-to-face coaching, and automated enrollment into its 2-day Breakthrough Performance Accelerator. The result: manager delivery compliance rose from about 75–85% to over 90%, onboarding became simpler and unified, managers gained better oversight, and the team saved roughly 1–2 hours per week previously spent on tracking and follow-up.

Freedom Mobile

Bradley Eamer

Manager of Channel Training