Case Study: ERGO Insurance achieves rapid self-service training adoption and FSMA compliance tracking with Totara Learn

Ergo Insurance rolls out self service training portal tailored for staff and intermediaries

ERGO Insurance NV, the Benelux subsidiary of ERGO Group, needed a new Learning Management System to deliver and manage training for independent brokers, exclusive agents and internal staff. The LMS had to support face-to-face, synchronous and asynchronous formats, let learners self-subscribe, enable trainers to create and distribute varied content, and track training and FSMA regulatory points.

Vision by Deloitte implemented Totara Learn (branded Enforce) with an Adobe Connect module, building a user-friendly dashboard, searchable training catalog with integrated subscription and robust reporting. ERGO received trainer support and within a month half of users were regularly using the platform, most users immediately accessed the catalog, and learners could self-check FSMA points — significantly increasing uptake and compliance visibility.

ERGO Insurance

Ward Belet

Trainer and Project Leader