Case Study: Education New Zealand achieves seamless online agent training and 200% agent growth with Totara

Education New Zealand achieve seamless transition from face to face training to online learning

Education New Zealand (ENZ), the Crown agency that markets New Zealand to international students, needed a more sustainable way to train overseas education agents who advise prospective students and families. ENZ required an online solution that would replace costly face-to-face workshops, deliver accurate and engaging content to improve agent professionalism and effectiveness, boost student enrolments, and allow coordination and tracking of agents’ learning activity across markets.

ENZ implemented Totara Learn, a scalable, low‑administration LMS with strong reporting and a branded interface, enabling consistent global delivery and easy tracking of programmes. The shift to e‑learning cut travel costs, increased agent satisfaction, drove a 200% rise in new agents within 12 months, earned a LearnX Platinum Award, generated overwhelmingly positive feedback, and delivered internal efficiencies by extending the platform to staff induction.

Education New Zealand

Mandi Van Weede

Trade Marketing Manager