Case Study: Direct Group achieves high learner engagement and 80% adoption with Totara Learn

Direct Group hits the mark with their new LMS

Direct Group (formerly Ryan Direct) needed a more engaging, flexible LMS to replace a basic platform that could no longer be developed. The organisation required specific functionality — easy reporting, performance management, competencies, a customisable UI and robust regulatory and security standards — to deliver broader, more engaging learning across its financial services workforce.

They implemented Totara Learn with Learning Pool, launching a customised, on‑brand platform (including a mascot, Gladis) after a four‑month build and a coordinated launch campaign of roadshows and targeted communications. The result: strong adoption (over 80% of learners), nearly 2,000 voluntary module completions, positive user feedback and stakeholder buy‑in, with plans to extend the system for appraisals and professional accreditations.

Direct Group

Pam Wiggins

Head of HR and Talent