Case Study: City Electric Supply achieves higher learner engagement and 24/7 training access with Totara Learn

City Electric Supply Drives Learner Engagement With Gamification and Open Badges

City Electric Supply, a manufacturer and wholesale distributor of industrial electrical equipment with over 500 stores and 2,700 employees across North America, needed a more engaging, flexible learning solution than the association‑provided proprietary LMS they had been using. That system met basic compliance needs but was not representative of the company, lacked engagement, and constrained the kinds of training they could deliver.

Partnering with Kineo to implement Totara Learn, City Electric Supply launched a branded platform featuring gamification, open badges, leaderboards, vendor-hosted training, webinars and on‑site videos — all tracked in one place. In the first six months 1,792 employees accessed the system; the platform enabled 24/7 learning, faster regional onboarding, easier tracking of attendance and progress, stronger vendor relationships, and improved engagement and retention through a customizable learning experience.

City Electric Supply

Gail Smart

Training Manager