Case Study: Banco Santander achieves digital transformation and high employee engagement with Totara Learn

Banco Santander Undergoes a Digital Transformation to Engage Employees Across Chile

Banco Santander Chile, one of the country’s top three banks with a 16% market share and over 12,000 employees nationwide, set out in 2017 to modernize how it delivers learning as part of a broader digital transformation. The bank needed an engaging, visually rich online learning platform that improved onboarding and ongoing training while delivering a powerful, user-focused experience across its distributed workforce.

Working with Totara partner Glow Chile, Banco Santander implemented Totara Learn to create “Academia Santander,” a highly visual, film‑series–style LMS that launched with a successful digital induction and expanded into interactive, gamified courses. The platform delivered strong engagement and positive learner evaluations, reduced the need for custom plug-ins, and gave the bank a flexible, cost‑effective solution for ongoing content innovation—leading Santander to adopt Totara and Glow Chile as long‑term strategic partners.

Banco Santander