Case Study: Allied Healthcare achieves rapid Care Certificate compliance and improved staff engagement with Totara Learn

Allied Healthcare Engages Staff With E-learning and Care Certificate

Allied Healthcare, the UK’s leading domiciliary care provider delivering over 17 million hours of care each year, needed a better way to deliver the Care Certificate across a large, geographically dispersed workforce with high turnover. The organisation wanted an engaging, value‑adding approach that ensured regulatory compliance and produced accurate reports for the CQC without simply imposing more paperwork on staff.

They partnered with Learning Heroes to build seven bite‑sized e‑learning modules and implemented Totara Learn as the LMS, supported by a hands‑on rollout and communications campaign. The platform was customised, users were onboarded manually to ensure clean data, and automated assignments and reporting went live in under three months; in the first year over 2,600 staff completed core courses, managers can track compliance for the CQC, and employees are actively engaging with additional learning—creating a sustainable blended learning approach.

Allied Healthcare

Chris Hartley

LMS & E-learning Manager