Case Study: Actic achieves mobile-first onboarding with 90%+ user uptake and 70%+ course completion with Totara Learn

Actic's lms appeals to its young, mobile-first audience

Actic is a Northern European health and fitness operator (178 clubs, ~220,000 members) that needed to raise and standardize service quality across 3,000 employees. Planning a refreshed onboarding program, they faced the twin challenges of geography and cost for face‑to‑face training and a very young, mobile‑first workforce (average age ~25) with high UX expectations and limited desk access.

Xtractor implemented Totara Learn with a configurable premium theme and used H5P for interactive, mobile‑friendly content, plus workshops to build Actic’s in‑house content capability and multilingual materials. Launched in six months, the platform delivered hundreds of bite‑sized modules, badges that boosted early engagement, and self‑sufficiency in content creation—resulting in user uptake above 90%, completion rates above 70% within four months, and strong learner and manager feedback.

Actic

Linda Nilsson

Head of Human Resources