Case Study: Wales & West Utilities improves emergency shift planning with TotalMobile

Wales & West Utilities - Customer Case Study

Wales & West Utilities, a regulated gas distribution business, faced significant challenges with outdated shift patterns and new industry regulations for its 300 emergency engineers. The company was over-reliant on overtime and struggled with workforce scheduling that did not match daily and seasonal demand. To modernize its operations, it engaged TotalMobile for its shift planning, rostering, and workforce management software and consultancy services.

TotalMobile implemented a comprehensive solution, which included detailed data analysis and extensive consultation with employees and trade unions to design new, flexible shift patterns. This process resulted in standardized mandatory rosters, a significant reduction in overtime, and more efficient coverage of demand peaks. The emergency engineers gained better visibility of their schedules, improving their work-life balance, while Wales & West Utilities achieved a more streamlined and cost-effective workforce management process.

Wales & West Utilities

Andrew Hopkins

Director of Operations