Case Study: The Highland Council completes 20% more appointments with Totalmobile

The Highland Council - Customer Case Study

The Highland Council, governing a vast and remote geographic area, faced significant challenges in service delivery due to poor connectivity and an over-reliance on inefficient paper-based systems for its mobile workforce. They sought a modern, flexible mobile working solution that could function both online and offline to serve various departments.

Totalmobile implemented its dynamic mobile workforce platform, including the Optimise scheduling tool, which automatically assigns jobs based on location and skills. This solution enabled operatives to work digitally, drastically reducing paperwork. The results were highly positive, with the council completing 20% more appointments and reporting significantly improved productivity and staff morale. Totalmobile's technology is now central to the council's ongoing service redesign.

The Highland Council

Caroline Campbell

Head of Performance and Resources