Case Study: STANLEY Security boosts field service efficiency and visibility with Totalmobile

STANLEY Security - Customer Case Study

STANLEY Security, a European provider of security solutions and part of Stanley Black & Decker, faced the challenge of standardizing its field service operations across multiple countries. They needed to streamline processes between technicians and the back office to ensure consistent service for their multinational customers and meet demanding SLAs. To achieve this, they selected Totalmobile as their Europe-wide Mobile Workforce Management solution standard.

Totalmobile implemented its Intelligent Mobile Workforce Management product set, including the Smart Worker mobile application, Actionable Analytics, and Employee Performance Management portal. This provided real-time visibility for managers and empowered field engineers to report progress and capture customer feedback instantly. The results included faster invoicing, improved cash flow, tighter inventory control with a positive impact on working capital, and the ability to monitor customer satisfaction in near real-time.

STANLEY Security

Bruce Ginnever

VP Operations