Case Study: South Western Ambulance Service NHS Foundation Trust improves ambulance rostering and response times with TotalMobile

South Western Ambulance Service NHS Foundation Trust - Customer Case Study

South Western Ambulance Service NHS Foundation Trust (SWASFT) faced the challenge of overhauling its crewing rosters to meet new national ambulance standards (ARP) and harmonize working practices following a merger. The trust partnered with TotalMobile, utilizing its WORKSuite software and rostering expertise, to design new shift patterns that would align resources with changing demand profiles.

TotalMobile implemented a solution involving in-depth demand analysis and a collaborative engagement process with staff and unions to design compliant and efficient shift patterns. The results included a 60% reduction in peak period 'job stacks', a 25-minute average reduction in shift overruns, and more predictable finish times for crews. This led to improved response times, significant potential savings, and higher employee adoption of the new system.

South Western Ambulance Service NHS Foundation Trust

Neil Le Chevalier

Director of Operations