Case Study: Siemens Healthineers achieves 7-day workforce management with TotalMobile's WORKSuite

Siemens Healthineers - Customer Case Study

Siemens Healthineers, a global medical technology company, sought to transition its UK service operations to a 7-day working window to enhance its customer service. They faced the challenge of needing a powerful workforce management solution to efficiently manage their over 270 field engineers, provide visibility into worked hours, and integrate with existing systems. They engaged vendor TotalMobile to implement its WORKSuite software and myTIME self-service app to address this need.

TotalMobile configured and installed its WORKSuite modules to design new shifts, manage rosters, and provide self-service capabilities. This solution provided the tools for efficient 7-day scheduling, automated administrative processes like holiday requests, and integrated data with Siemens' incumbent systems. The results included increased productivity, enhanced customer service levels, improved workforce flexibility, and stronger employee work-life balance due to greater transparency and control over working hours.

Siemens Healthineers

Andy Barnett

Head of Customer Service Operations